EMT Practice Test

1. Question Content...

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Question1: When using the System Status Application to troubleshoot an issue, which two are used for collecting data? (Choose two.)

Question2: The modems in fax machines have trouble with VoIP.
Which protocol is used to overcome this problem.

Question3: Which two email clients are supported for IP Office IMAP services? (Choose two.)

Question4: Refer to the exhibit.

You have configured enough SIP channels to carry the expected communications load, but users are reporting that sometimes they cannot call out and callers cannot get through.
Based on the information in the exhibit, what is causing the problem?

Question5: A customer has two main receptionists using SoftConsole; however, when they are on a break or at lunch, there are four back office workers that can open the SoftConsole on their PC to take calls to cover these periods.
How many licenses are required for this to work?

Question6: When a voicemail message is left for a user, where are the voice files held if the customer is using Embedded Voicemail?

Question7: Which of the following provides the ability for a device to use screenpops, control several telephone devices, make 3rd party calls, and monitor hunt group queues?

Question8: Which two values affect the size of a ContactStore server? (Choose two.)

Question9: Providers are components of one-X Portal, each of which performs a specific role.
What is the Telephony CSTA provider responsible for?

Question10: When you connect to the IP Office using Monitor, the time, date, and IP address of the system you are connected to is displayed.
Which other key piece of information is displayed?

Question11: A customer has two main receptionists using SoftConsole; however, when they are away from their desk, there are two back office workers who have the SoftConsole on their PC to take calls to cover these periods.
How many licenses are required for two of the possible four SoftConsole to work in business hours?

Question12: Which configuration areas are required to be configured by Hot Desking users, Agents, and all VoIP device users?

Question13: Before attempting to connect an IP Office to a one-X Portal server, what must be checked?

Question14: You have just plugged in a new IP500 V2, and you look at its Dashboard display to see the new device. No telephones are plugged into the unit.
Why are two ports in one of the modules green?

Question15: Once the IP Office Server Edition is installed, which application must be used to install the required licenses for the system?

Question16: Which Protocol allows one-X Mobile conduct Instant Messaging outside of the IP Office network?

Question17: By adding a 4-port expansion card to the IP Office 500 V2, how many expansion units can the IP Office support in total?

Question18: Which item lets you see the progress of a software upgrade on an expansion system?

Question19: Which statement about Manager used in conjunction with Server Edition is correct?

Question20: A user is testing a mobile telephone in a new deployment of Avaya Communicator. Calls can be made, but the Presence and Instant Messaging features do not work.
Which statement describes why the user cannot make the new features work?

Question21: Which method will avoid corruption of the data on the SD card when removing the SD card from the IP Office?

Question22: When creating a Short Code that is to connect to a Start point on Modules in the Voicemail Pro, which Short Code feature should you use?

Question23: You have made changes to the security setting and created a new user right; however, when you go to save the changes the system will not allow you to save your changes.
Why is this?

Question24: You have purchased a pre-configured Avaya Application Server, the Server has Voicemail Pro and one-X Portal already installed.
Which application should you use to check that they are both running?

Question25: A customer wants to use one of their local servers to supply the time and date for the IP Office.
In the System menu/Time Config Source, which setting would you select to achieve this?

Question26: A customer has asked you to create a Hunt Group for the main incoming number. The Group has four members and is to be set to longest wait. The user's extension should ring for 10 seconds before trying the next available person.
Which timer do you set with the parameter of 10 seconds?

Question27: A customer's main number is routed to the destination VM:Main in the incoming call route menu.
Where should you now look to see the routing of these calls?

Question28: A customer has UMS enabled on their VoiceMail Pro server. They want to use Microsoft Outlook to retrieve voicemail messages, and are not using Microsoft Exchange as the message store.
Which protocol must be configured in Microsoft Outlook to access their messages?

Question29: The IP Office can monitor the QoS between Avaya IP Phones and from IP Phone to IP Office.
Which two actions must you complete to see QoS results? (Choose two.)

Question30: For trunks with a combo card, which two types of cards could be present? (Choose two.)

Question31: If ISDN/PRI calls are getting dropped, which tool should be used to troubleshoot the issue?

Question32: Using the Upgrade Wizard, which Password is required when upgrading the IP Office 500 V2?

Question33: Which two applications can you use to configure Users, Hunt Groups, and Incoming Call Routes? (Choose two.)

Question34: Which statement is an example of "Top Down Troubleshooting" with an IP Phone that is not working?

Question35: Which two methods are voicemails to email with the Voicemail Pro? (Choose two.)

Question36: A customer has requested that all users should be prevented from dialing international numbers.
What is the quickest way to apply the short code to the system's short codes?

Question37: On an IP 500 control unit that has 12 DS30 modules configured, what is the maximum number ISDN/PRI trunks that can be configured?

Question38: A customer wants users to duplicate all of their Outlook contacts into the one-X Portal personal directory.
How would you recommend the users do this?

Question39: What is used to send out alarm notifications to you?

Question40: A remote worker with an Avaya SIP Client visits their office headquarters where the IP Office and one-X Portal are located.
Which two technologies enable the worker to re-register locally? (Choose two.)

Question41: Which two are required for IP Office to support a SIP IP hard telephone? (Choose two.)

Question42: A customer has given six employees the ability to hot-desk for when they come into the office. When they log off, their calls will go to their voicemail boxes. Employees want to retrieve their voicemail while out of the office.
How should you set up DDI/DID to achieve this?

Question43: You have changed the default port numbers for UDP, TCP and TLS in the IP Office to support a SIP Remote worker.
Which two other items need to be changed? (Choose two.)

Question44: On an IP500 control unit that has 12 did DS30 modules configured, what is the maximum number ISDN PRI trunks that can be configured?